Customer Support Representative (Remote)

Remote - Los Angeles, CA

GoTab is looking for highly-motivated, entrepreneurial spirits to join our team as Customer Support Representatives (CSR). We have built the next disruptive movement in app-less mobile ordering, payments, and social recommendations for the restaurant industry. If you’re looking to join a creative, hard-working, and fun environment - look no further!

As a CSR, you will work with cutting-edge technology in an exciting fast-paced startup environment. You will help support GoTab operators by solving problems and maintaining excellent relationships. You will help drive GoTab initiatives and support proactive communication with the Operations, Sales, and Product teams. 

Please note - this is not a full-time position, but will be Part-time and hourly on nights and weekends with the potential to turn full-time based on the needs of the business. The position is also fully remote. 

Responsibilities:

  • Provide immediate technical and operational support to our customers, teams, and end-users
  • Establish relationships with new and existing customers 
  • Function as a product expert and technical communications resource for partners
  • Clearly articulate resolutions and ensure thorough follow-up on unresolved issues
  • Contribute to continuous improvement efforts as relates to product usability and performance based on consumer feedback
  • Act as an advocate for GoTab in each relationship to drive adoption, retention, and participation in new features and products

Skills & Requirements:

  • Quick learner with a go-getter attitude
  • Excellent organization and time management skills
  • Excellent communication skills and remote collaboration experience 
  • Desire and aptitude to learn deep technical aspects of the GoTab product
  • Experience working in customer service, hospitality, or software preferred 
  • Must be willing and able to work hospitality hours (nights and weekends)
  • Curious and comfortable working in an unstructured and entrepreneurial environment

A Little Bit About You:

You are a problem-solver, you like talking to people, and you maintain strong relationships. You are coachable, interested in personal development, and want to dive into the world of hospitality tech. You are enthusiastic, entrepreneurial, and looking to begin your career in a company that emphasizes internal promotions and rewards top performers with opportunities to move into more senior positions (in all departments).

About GoTab, Inc.

GoTab Inc., the contactless order and payment platform, helps large & mid-sized restaurants, hotels, bars, breweries and other venues optimize their front-of-house service models using low-cost, agile technology. Patrons scan a QR code directly from their cell phones, order items via online menus, and pay securely, all without downloading an application or interacting with a server. Founded in 2016 and based in Arlington, Virginia, GoTab serves hundreds of national, regional and local full-service accounts in almost 30 U.S. states. 

EEO 

GoTab is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, color, religion, creed, sex, gender, sexual orientation, gender identity, gender expression, age, national origin, genetic information, marital/familial status, disability, military status, veteran status, or any other protected status. We are dedicated to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity.