GoTab is looking for a highly motivated, entrepreneurial spirit to join the team as Accounting Solutions Manager - Customer Success. We’re a fast-growing hospitality technology company that’s building the next disruptive movement in app-less mobile ordering, payments, and cutting edge point of sale technology for the hospitality industry. If you want to join a creative, hard-working, and fun environment - look no further!

As Accounting Solutions Manager - Customer Success, you will support our Customer Success team by working internally and externally to provide advanced insights into finance and accounting. You will help develop deeper accounting expertise across the Customer Success team through training, direct customer support, and bookkeeping. You will work directly with GoTab customers to help them gain insights into accounting and financial reporting available in our product suite. You will work with our leadership team to provide recommendations for continued improvements to GoTab’s backend platform. You will help drive GoTab initiatives and support proactive communication with the Operations, Sales, and Product teams. 

This is a remote work position on the West/East Coast. The Customer Success Manager position, by its nature, will require on-site visits with clients and therefore requires local travel. You will be expected to adhere to COVID-19 pandemic CDC-recommended safety protocols, including wearing of face coverings, maintaining social distancing when visiting clients on site, and frequent personal sanitization.

Responsibilities:

• Serve as the primary contact for GoTab Customer Success for accounting, bookkeeping, and finance matters
• Establish, grow, and manage relationships with new and existing customers, focusing on their accounting and finance teams
• Act as an advocate for GoTab in each relationship to drive adoption, retention, and participation in new features and products
• Collaborate with GoTab onboarding managers to ensure each phase of a successful and timely rollout of product launch
• Support and provide technical troubleshooting to GoTab operators where and when needed
• Function as a product expert and technical communications resource for partners
• Support the GoTab technical team, customers, and end-users as needed
• Contribute to continuous improvement efforts as relates to product usability and performance based on consumer feedback

Skills & Requirements:

• 4+ years of bookkeeping or accounting experience - experience with monthly “close” is a must
• Problem solver and able to work efficiently under pressure
• Desire and aptitude for learning deep technical aspects of the GoTab product
• Excellent communication skills and remote collaboration experience
• Excellent organization and time management skills
• Curious and comfortable working in an unstructured and entrepreneurial environment
• Quick learner with a go-getter attitude
• Restaurant/ hospitality experience preferred
• Bachelor's degree preferred OR 4+ years of relevant experience
• 2+ years of relevant experience hospitality or service industry preferred
• Must be willing and able to travel to various local restaurants, bars, and other venues

Benefits & Perks:

• Unlimited vacation policy
• Medical/dental/vision insurance
• Join the ground floor of a rapidly growing startup with endless potential

A Little Bit About You:

You are a problem-solver, like talking to people, and maintain strong relationships. You are coachable, interested in personal development, and want to dive into the world of hospitality tech. You are enthusiastic, entrepreneurial, and looking to grow in a company that emphasizes internal promotions and rewards top performers with opportunities to move into more senior positions (in all departments). As a company, we are not able to sponsor visas at this time. 

About GoTab, Inc.

GoTab, Inc., a Restaurant Commerce Platform (RCP), is helping large- and mid-sized restaurants, breweries, bars, hotels, and other venues run lean, profitable operations while making guests even more satisfied. It integrates with popular point-of-sale (POS) systems and allows patrons to order and pay through a server, order and pay directly from their own mobile phones, or blend the two experiences all on one tab through its easy-to-use mobile POS, contactless ordering and payment features, and kitchen management systems (KMS). The guest never has to download a mobile app or create a password. Operators get flexible features that can be rapidly applied to access new revenue streams via dine-in, take-out and delivery, ghost kitchens, retail groceries, and more. Founded in 2016, GoTab processes over $250M transactions per year with operations across 35 U.S. states and growing. 

EEO

GoTab is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, color, religion, creed, sex, gender, sexual orientation, gender identity, gender expression, age, national origin, genetic information, marital/familial status, disability, military status, veteran status, or any other protected status. We are dedicated to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity.